How does BVNK store digital assets?

While your digital assets are in our custody, we provide protection through robust systems, processes and technology. We take a multi-layered approach, including separate record-keeping (we never mix different types of funds), storing exactly what you deposit without converting it, and using advanced security measures like multi-step verification, data encryption and ongoing risk monitoring. Learn more about BVNK security features.

BVNK works with businesses and financial institutions looking to process at least €500,000 in payments a month, with a minimum of 6 months of trading/operating history.

How does BVNK safeguard customer e-money funds?

We separate customer e-money funds at all times from BVNK’s company funds or the company funds of our banking partners. This means that your e-money funds are protected in the unlikely event that BVNK or one of our e-money partners becomes insolvent. BVNK operates as an Electronic Money Institution in the UK via System Pay Services Limited (company number 11621763, authorised and regulated by the Financial Conduct Authority – Ref: 901057). We operate as an EMI in Europe via System Pay Services Malta (company number C66961, authorised and regulated by the Malta Financial Services Authority).

How does BVNK help me meet my AML and KYC obligations?

Our multi-layered approach to AML and KYC helps you mitigate financial crime risk. We deploy a combination of best-in-class tools and our proprietary machine learning models for effective crime detection and prevention. Our Financial Intelligence team is experienced in leading investigations, and our case management portal makes it easy for you to track and manage held payments.

How will I know if a payment is flagged or held, and how can I respond?

You can track and manage your held payments and respond to Requests For Information (RFIs) from BVNK in our easy-to-use case management portal. There’s no need for lengthy email exchanges and we guarantee a response within 24 hours, though our average response time is 10 minutes.

How safe are crypto payments? How can you mitigate financial crime risk?

Specialist blockchain analytic tools are often used as part of an effective anti-financial crime framework, alongside a number of other measures, to help reduce financial crime risks. Learn more in this video from BVNK and Chainalysis.

Is BVNK ISO 27001 certified?

Yes, BVNK is ISO 27001:2022 certified. This is an enterprise-grade stamp of approval on BVNK’s security controls, and demonstrates our commitment to maintaining the highest possible security standards for our customers. We’re certified by The British Assessment Bureau, a UKAS-accredited certification body, backed by the UK Government. As part of the ISO 27001 accreditation, BVNK is committed to being independently audited every year to ensure we continue to meet these standards. You can learn more about BVNK’s security controls in our Trust Centre. Verify our accreditation at any time.

How is BVNK licensed?

BVNK operates as an Electronic Money Institution in the UK via System Pay Services Limited (company number 11621763, authorised and regulated by the Financial Conduct Authority – Ref: 901057). We also hold an EMI license and multiple VASP registrations in Europe. Our Delaware-incorporated entity holds Money Transmitter Licenses in several states across the US and is registered with FinCEN as a Money Services Business. Please note that cryptoassets are not regulated in the UK by the FCA, and that BVNK is not a bank and does not provide banking services in the US. We’re committed to expanding our licensing footprint globally. Learn more about our licenses here.

Compliance-first payments.

COMPLIANCE-LED

Controls built to guard customer assets.

We adhere to the most stringent regulatory requirements, which dictate our global standard.

Unified control framework

We apply global policies, quality standards and SLAs, based on the most stringent regulatory requirements.

Robust risk governance

We manage risk with a detailed governance and oversight framework, backed by Three Lines of Defence.

100% of e-money is safeguarded

Customer e-money funds and crypto assets are segregated and protected from insolvency in line with regulatory requirements.

Digital asset management

Multi-factor authentication and encryption enhance security. Responsible treasury practices are embedded in our processes.

Enterprise grade security

BVNK is ISO 27001:2022 certified by The British Assessment Bureau and DORA compliant, ensuring operational resilience.

Travel Rule compliant

Our platform is compliant with global FATF standards, and makes it intuitive to add and manage Travel Rule information.

Tap into global intelligence.

BVNK utilises third-party screening and AML tools that are used by regulators and law enforcement, and connected to the global intelligence community. 

Designed to catch financial crime risk.

We carry out continuous customer risk assessments and enhanced due diligence. Our multilayered AML systems are augmented with proprietary AI models, and our integrated architecture means our systems are continually learning.

Deploy your AML resources more effectively.

Track held payments and requests for information in realtime.

Easily monitor RFI statuses in our case management portal – see if they're in progress, awaiting your feedback, or closed.

Reduce email clutter and manage matters more easily.

Upload documents and receive real-time responses about held payments. Communicate with our compliance teams through the case portal.

Frequently asked questions.

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System Pay Services (Malta) Ltd, operating under the trade name “BVNK” (Reg. No. C 66961), is authorised and regulated by the Malta Financial Services Authority (MFSA) as an Electronic Money Institution under the Third Schedule to the Financial Institutions Act (Chapter 376 of the Laws of Malta) and as a Crypto-Asset Service Provider in accordance with the Markets in Crypto-Assets Act (Chapter 647 of the Laws of Malta) and Regulation (EU) 2023/1114 on markets in crypto-assets (MiCA).

If you would like to find out more about which BVNK entity you receive services from, please check our corresponding FAQ page. If you have any other questions, please reach out to us via the in-app chat in the BVNK app.

Please see the full list of BVNKs licenses and registrations here.

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